Order-Related Issues

If you encounter the following order-related issues while trading on ALL IN, please follow the guidance provided below:

1. Order Not Executed
Please check the order price. If the price you set is significantly higher or lower than the market price, there may be no orders matching your specified price for execution. Your order will remain in the order book and be in a pending status. If you want to execute the order quickly, you can consider canceling the order and setting a new price.Alternatively, you can use a market order to buy or sell.

2. Order Rejected
To prevent market manipulation and protect traders, ALL IN has set the following restrictions for spot trading orders:

• Market orders will only be matched with the top ten buy/sell prices in the order book. Any orders beyond this execution limit will be rejected.

3. Why Do Spot Prices and Contract Prices Differ?
Spot and contract markets operate separately, so price differences are inevitable and  normal. Spot and contract trading are two different markets. In contract trading, the two counterparties do not settle immediately but agree to settle at a specific future date. Factors such as leverage, holding costs, the user base, and trading volume differ between the two markets, leading to differences in contract and spot prices. As a result, there can be significant price discrepancies between the two markets.

4. Why is There a Difference in My Spot Trade Price? What is Spread?
Price differences are normal. Market orders and conditional (plan) orders execute at market prices, and ALL IN aggregates the entire market's depth to match the best prices for quick execution. This rapid execution can impact market prices, causing price differences. Spread can be understood as the difference between the market price and the execution price (e.g., if the BTC index price is 50,000 USDT, but to execute quickly at market price, the prices may be 50,001 USDT, 50,079 USDT, 50,100 USDT for buying 3 BTC, resulting in an average execution price of 50,060 USDT. The 60 USDT difference between the index price and the average execution price is the spread). During hedging transactions, factors like market liquidity, price volatility, and order book price differences may cause discrepancies between the execution price and the index price.

5. Other Order Issues
If you encounter other order-related issues, you can log into your ALL IN account and contact ALL IN's official customer support for assistance.